Assessing Service Quality in Academic Libraries - User Perspective

by Somaratna, Sajeewanie D.
State: New
£52.99
VAT included - FREE Shipping
Somaratna, Sajeewanie D. Assessing Service Quality in Academic Libraries - User Perspective
Somaratna, Sajeewanie D. - Assessing Service Quality in Academic Libraries - User Perspective

Do you like this product? Spread the word!

£52.99 incl. VAT
Only 1 items available Only 1 items available
Delivery: between Thursday, 5 August 2021 and Monday, 9 August 2021
Sales & Shipping: Dodax EU

Description

In virtually any field of endeavour today access to information is a pre-requisite for success. Libraries form the repositories of information with user friendliness as their mission. There is, therefore a need for new ways to evaluate library performance. User satisfaction is an important measure of service quality in libraries. User perceptions about academic libraries seem to have been largely ignored by library management in developing countries. The assessment of service quality from the user perspective provides an important feedback for libraries to assess and improve their services. This book based on a research conducted at the University of Colombo is an attempt to assess the service quality of University libraries from the user perspectives. The book incorporates facts on the theories and applications of service quality models including SERVQUAL, factors affecting service quality, predictors of service quality and the analysis of service quality gaps. The author hopes that the book will help shed light on the important aspect of service quality in academic libraries and prove useful to Librarians, researchers and administrators in the higher education sector.

Contributors

Author:
Somaratna, Sajeewanie D.

Further information

Biography Artist:
Sajeewanie D. Somaratna, BSc(Hons.), P.G.Dip.(Business Management), MLIS (Colombo). Senior Assistant Librarian at the Library, Faculty of Science, University of Colombo., Sri Lanka.
Language:
English
Number of Pages:
152
Media Type:
Softcover
Publisher:
VDM Verlag Dr. Müller

Master Data

Product Type:
Paperback book
Release date:
6 July 2011
Package Dimensions:
0.218 x 0.15 x 0.01 m; 0.24 kg
GTIN:
09783639366822
DUIN:
QGSDTAQE25I
£52.99
We use cookies on our website to make our services more efficient and more user-friendly. Therefore please select "Accept cookies"! Please read our Privacy Policy for further information.