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A sociological theory of emotion: we feel what we think we should feel, relative to our gender, social status, education, and professional level. This study documents the "feeling rules" and analyzes "emotion work", looking in particular at airline flight attendants and bill collectors. The new afterword describes recent research and discusses many of the new service economy jobs, including nannies, childcare workers, au pairs, elder workers, and nursing home workers. It also identifies the new trend of the home as workplace, which draws on both work and family cultures.
In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.
AuthorArlie Russell Hochschild
8.27 x 5.51 x 0.98
The Managed Heart
Commercialization of Human Feeling. With a New Preface
Arlie Russell Hochschild
Delivery date:between Tuesday, June 2 and Thursday, June 4